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Understanding Business Etiquette

Goodwill Community Foundation International provides online training courses at no cost that cover a variety of subjects. “Job Success - Business Etiquette” discusses the practice of appropriate business etiquette at various stages of your career.

Etiquette in the workplace

Business etiquette is a critical skill to master, regardless of your career field, and “Job Success - Business Etiquette” is a valuable tool in understanding the concept in general terms.

In this tutorial, you will learn about the following:

  • What business etiquette is and why it is important
  • Tips and suggestions for improving your business etiquette
  • Appropriate electronic communication etiquette (phone email)
  • Unprofessional conduct that should be avoided

Etiquette in the military workplace

With a high concentration of employment opportunities available on installations, you will also need to understand military etiquette as it relates to employment. Many military organizations require candidates to have a basic understanding of the following:

  • Military culture and protocols. Customs, traditions protocols vary among the services. Some services offer military acculturation classes to assist new employees. If you are considering employment with the military and want to increase your marketability, you can also attend classes on the installation that can help you become more familiar with military culture. Visit MilitaryINSTALLATIONS to search by installation and program or service to find information on these classes. Select 'Family Centers' from the list of programs and services and select your installation or enter your postal code to find a point of contact near you.
  • Rank structure. Each service’s rank structure varies. Visit for a listing of rank structures for each service. 

In addition to your first-hand knowledge of military life, learning more about the business side of the military can increase your marketability on an installation. 

Knowing and practicing appropriate business etiquette will make it easier for you to find a job, fit in at a new organization or advance within an organization. In addition to this tutorial, you can learn more about business etiquette by attending etiquette training sessions or discussion groups or by adopting a workplace mentor who can guide you. Many installations offer military culture courses for spouses at no cost. For more information on these courses, contact your installation military and family support center. For additional resource ideas, speak with a SECO career coach by calling Military OneSource at 800-342-9647 or use the Live Chat feature on MySECO.

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